IITT Complaints Procedure

As part of the Institute's vital role in establishing, managing and raising standards in IT training, it publishes standards which encompass all aspects of IT training, development and delivery.

IT users in the UK benefit from one of the most advanced IT training environments anywhere in the world. In general, Training Providers provide an excellent value-for-money range of quality training products and services to their client organisations. However, in a business environment which is ever-increasingly competitive, it is important for training providers to align to best practice and be able to demonstrate that they provide the client organisation with top quality and cost effective training products and services.

It is an Institute objective to assist in the raising of standards in IT training across the board, and the Institute's Accreditation Programmes are a key component of this. All Institute Accredited organisations are bound by an appropriate Code of Practice. However, sometimes there will be the odd occasion when you feel you have a cause to complain about their services and this Complaints Procedure is there to help you.

If you wish to lodge a complaint about one of the Institute's Accredited Organisations, it is important that you follow the correct procedure as outlined in the document below. Please read it carefully in order that we can help you as promptly and efficiently as possible.